Refund & Cancellation Policy

This policy describes how refunds and cancellations are handled across JBE FINTECH's payment products and Partner-network services.

1. Scope

This policy applies to transactions processed through JBE FINTECH's Payment Gateway, Payment Links, and Smart Checkout, as well as recharge, bill payment, booking, and insurance services offered through JBE FINTECH Partners.

2. Failed & duplicate transactions

If an amount is debited but the underlying service (recharge, booking, bill payment, etc.) is not fulfilled, the amount is automatically reversed to the original payment method, typically within 5–7 business days, subject to the receiving bank's processing time.

3. Service-specific refunds

• Recharges & bill payments: Non-refundable once successfully processed by the biller; failed attempts are reversed automatically.
• Travel bookings: Governed by the operator's own fare rules; cancellation fees, if any, are disclosed before booking confirmation.
• Insurance: Subject to the issuing insurer's free-look and cancellation terms, disclosed in the policy document.
• Marketplace orders: Refundable per the individual seller's return policy, shown on the product listing.

4. Plan cancellations

JBE FINTECH subscription plans can be downgraded or cancelled at any time from the dashboard. Cancelling stops future billing; it does not retroactively refund the current billing period unless required by law.

5. Refund timelines

6. Contact us

Questions about a specific refund can be directed to jbefintechllp@gmail.com with your transaction reference number.